Clarity. Capability. Change.

People & Culture strategy, organisational change and executive coaching — with practical, commercial HR leadership when organisations need it most.

What We Do

A People & Culture practice for executive teams, Boards and growing organisations.

Capability 360 works with executive teams, Boards and growing organisations to strengthen leadership capability and deliver organisational change.

With more than 30 years of operational and HR leadership experience, and eight years as a consultant, Mark Bartlett brings a rare combination of strategic depth and hands-on delivery — shaping people strategy, redesigning organisations, coaching senior leaders and facilitating the conversations that move teams forward.

For larger organisations, that often means supporting major change initiatives — restructures, operating model shifts or leadership alignment. For smaller and mid-sized organisations, it can mean providing experienced HR leadership and practical support: navigating employee relations issues, strengthening HR capability and establishing fit-for-purpose people frameworks as the business grows.

In both cases, the goal is the same: practical solutions that strengthen leadership, improve organisational clarity and help businesses move forward with confidence.

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Our Services

Five practices, applied where they're needed.

Practical support across five areas — applied individually or in combination, depending on what your organisation needs.

Good people strategy isn't HR for HR's sake — it's business strategy. Mark works with executive teams to develop practical, commercially grounded approaches to organisational effectiveness, capability, culture and governance that support business performance.

For some organisations this means creating long-term People & Culture strategy. For others — particularly growing businesses — it means establishing the foundations of good HR practice, including policies, frameworks and leadership capability.

In every case, the focus is on practical, commercially grounded solutions that work in the real world.

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When strategy shifts, structure needs to follow. Mark helps organisations design and implement the structural and cultural changes that make strategy executable — from restructures and role redesign to post-merger integration and workforce planning.

The focus is on clarity: clear accountabilities, clear operating models, and change that is properly planned, communicated and embedded — not just announced.

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Mark coaches senior leaders who want to improve their impact — whether that means building confidence and resilience, improving how they communicate, leading through ambiguity, or addressing the behaviours that are holding them back.

Coaching is grounded in real leadership experience, not theory. Using tools including Everything DiSC, sessions are challenging and supportive in equal measure — designed to create lasting change, not just insight.

Accredited Executive Coach — Institute of Executive Coaching and Leadership (IECL)

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Mark facilitates strategy days, planning sessions and team workshops for Boards, executive teams and functional groups. The goal is always practical: stronger alignment, clearer priorities, sharper accountability and more productive working relationships.

For teams navigating change or working through performance challenges, Mark also facilitates structured conversations using tools such as Everything DiSC — helping individuals understand their working styles and behavioural preferences and how they can flex them for better effect in the context of their team.

Certified Everything DiSC Facilitator

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Sometimes organisations need experienced HR leadership at short notice — between permanent hires, providing subject matter expertise, or building internal capability. Mark provides interim or fractional people and culture leadership, stepping in as a trusted senior resource without the cost or commitment of a full-time hire.

Assignments may include Chief People Officer roles, leading key HR functions, supporting leaders with complex employee relations matters, driving Enterprise Agreement negotiations, and delivering strategic transformation projects.

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How We Work

Understand. Diagnose. Design. Deliver.

Every engagement starts with understanding — the business context, the desired outcomes, and the organisational realities that sit between the two. From there, the approach is straightforward.

Understand

We invest time upfront to understand your organisation: what it is trying to achieve, how it currently operates, and what is getting in the way.

Diagnose

Through structured conversations with leaders and teams, we identify the real issues, not just the presenting symptoms, and agree on the priorities.

Design

We co-design practical solutions with you. The aim is always to build capability inside your organisation, not create dependency on external support.

Deliver

We stay involved through implementation — coaching, facilitating and leading where needed — to make sure change is properly embedded and not just delivered on paper.

What We've Delivered

Thirty years across more than a dozen sectors.

Retail, financial services, infrastructure, technology, resources, education, construction and not-for-profit. Here is some of what that experience looks like in practice.

From due diligence and proposition design through to cultural integration, site consolidation and portfolio divestment.

Across HR, learning, change and communications — including strategic insourcing, new function design and the introduction of agile working practices at scale.

Corporate restructures across financial services, technology and not-for-profit environments — reducing role complexity and clarifying decision rights.

Alongside complex investigations, terminations and sensitive employee relations matters.

P&C capability assessments and compliance audits, as well as cultural and engagement reviews.

OKR-based performance systems, high-potential development models and short- and long-term incentive design across multiple organisations.

On strategy, delivery effectiveness, accountability and working relationships — across major public sector, financial services and not-for-profit organisations.

Workplace investigations, mediations, award interpretation, legislative compliance, policy embedding, and lifting day-to-day people effectiveness.

On personal and leadership effectiveness — behavioural awareness, confidence and resilience, cut-through communication, leading through change and influencing senior stakeholders.

About Mark

Mark Bartlett

Mark has spent over 30 years in operational and People leadership roles across retail, financial services, infrastructure, technology, resources, education, construction and not-for-profit organisations. Eight years ago, he moved into consulting to help organisations deliver change more effectively — combining strategic HR advisory, organisational design, coaching and facilitation.

He is known for bringing clarity, structure and calm leadership to complex transformation work. Comfortable operating at Board level and across all levels of the organisation, Mark engages with equal credibility across the full range of stakeholders — executives, unions, frontline teams and everyone in between.

Collaborating with trusted Associates in specialist areas such as Leadership, Organisational Development (OD) and WH&S, Capability 360 is able to scale capability to meet client needs as needed.

Mark is based in NSW and works nationally.

Credentials

Accredited Coach — Institute of Executive Coaching and Leadership (IECL)
Certified Everything DiSC Facilitator
Graduate — Australian Institute of Company Directors (AICD)
Qualified Project Manager (APM) and Agile Scrum Master (EPIC)
BA Hons (2:1), Modern European History — University of Warwick

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In Their Words

What clients say about working with Mark.

Thank you Mark for facilitating our directors' strategy and planning workshop. You helped us clarify the key issues, expertly picking up on our culture and aspirations. We particularly value your understanding of our purpose in delivering valuable legal advice to charities, not-for-profits and philanthropists for social impact.

Jon Cheung Managing Partner, Prolegis

Mark delivers highly impactful coaching and team facilitation, with a clear understanding of our sector and context. He strikes the right balance between constructively pushing the team and knowing when not to, which builds trust and momentum. He has a strong ability to read the room and adapt in real time, ensuring conversations stay productive and outcomes-focused. His introduction and deployment of DiSC across our organisation has been practical, meaningful and impactful.

Catherine Harding COO, Australia for UNHCR

Aware Super has worked consistently with Mark across a number of People initiatives and programs since 2019. Over that time, Mark has led or contributed to enterprise-wide projects covering culture, leadership, performance, policy, business partnering, industrial relations and employee engagement. Mark brings that rare combination of strategic thinking, ability to execute, alignment to real business outcomes, and wanting to leave a legacy and capability that means the business is in a better place after he completes his work than it was before. Mark is one of the best practitioners I have ever worked with.

Steve Hill Group Executive, People and Workplace, Aware Super

Mark at Capability 360 was exceptional from our first enquiry through to the final stages of our EA process. He brought a personable and calm approach, combined with deep knowledge and professionalism. What stood out most was his genuine effort to understand our context and needs, ensuring his support was both practical and tailored. We felt well guided and supported every step of the way.

Liezl Healy Chief People and Strategy Officer, Alta-1 College

What Drives Us

Four principles that shape every engagement.

Pragmatic

We keep things simple and focused. Our advice is grounded in commercial reality — not theory or unnecessary complexity.

Honest

We say what needs to be said. You'll always get a clear, direct perspective — even when the message is challenging.

Purposeful

Everything we do is intentional. We focus on the outcomes that matter to your organisation and design our work around them.

Collaborative

We work with you, not at you. Our goal is to leave your organisation stronger and more capable — not dependent on us.

Get in touch

Let's talk transformation.

If you're working through a people or organisational challenge and want a candid, no-obligation conversation about your options — get in touch. Complete the form and Mark will be in touch at a time that suits you.

Direct mark@capability360.com.au